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FAQ

Common sourcing questions

What is your normal production lead time?

Standard lead time for larger customized orders is approximately 15-25 working days from order confirmation. Samples from available stock designs can typically ship faster.

Can JIAJIELI produce custom colors, patterns, or shapes?

Yes. With a library of 200+ patterns and dedicated mold development capability, JIAJIELI supports OEM/ODM programs including custom colors, surface textures, die-cut shapes, and packaging.

What materials are your mats made from?

Our core product lines use eco-friendly PVC and TPE (thermoplastic elastomer), with select children’s products offered in soft silicone or TPE for a gentler touch.

What compliance references do you work with?

Our production and inspection processes are structured around common export reference points including TUV, CE, EN71, REACH, and SGS. Specific testing scope can be discussed per order.

What is your production capacity?

JIAJIELI operates 30 advanced production lines across a 50,000+ square meter facility in Yiwu, with combined capacity of approximately 1.8 million pieces per month, or roughly 60,000 pieces per day.

Which markets do you currently export to?

Export accounts for over 65% of our business, with main markets across Europe, North America, Japan, Australia, and other global regions.

How do I request a quote or sample?

Submit an inquiry through our contact form with your product interest, estimated quantity, and any customization requirements. Our team will follow up with a tailored response.

Do you offer any service commitments after shipment?

We maintain production standards and pre-shipment inspection and testing procedures. Order-specific support scope can be discussed and agreed with our sales team during the quotation process.